Payment and Payout Policy

1. Payment Methods and Payout Methods#

1.1 When you add a Payment Method or Payout Method to your HoneyGuide Account, you will be asked to provide customary billing information such as name, billing address, and financial instrument information to HoneyGuide’s third-party payment processor(s). You must provide accurate, current, and complete information when adding a Payment Method or Payout Method, and it is your obligation to keep your Payment Method and Payout Method up-to-date at all times. (Note: The authorised payment gateway for all the other payment, except for Airlines booking, is Stripe). The information required for Payout Methods will include:

• for direct deposit, your address, name on the account, account type, routing number, and account number; and
• for Stripe, your address, email address, and payout currency

1.2 Please note that Payment Methods and Payout Methods involve the use of third-party payment service providers. These service providers may charge you additional fees when processing payments and Payouts in connection with the Payment Services (including deducting charges from the Stripe amount), and HoneyGuide Payments is not responsible for any such fees and disclaims all liability in this regard. Your Payment Method or Payout Method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your Payment Method or Payout Method.

1.3 You are solely responsible for the accuracy and completeness of your Payment Method and Payout Method information. HoneyGuide is not responsible for any loss suffered by you as a result of incorrect Payment Method or Payout Method information provided by you.

2. Payments#

For Accommodations:

There are 2 types of Payment Criteria:

Refundable:

(i) Refundable Bookings can be cancelled as per the Refund Policy.

(ii) In case of Refundable payment, the quoted price will be marked 12% higher than the non refundable price.

(iii) 15% of the quoted price has to be paid to confirm refundable bookings. The Guest has an option to pay the remaining amount either to HoneyGuide via payment methods authorised by HoneyGuide, or directly at the property (for accommodations).

(iv) In case of no show without any prior information, the credit card will be charged 2 days after the booked date for the respective lodges.

Non- Refundable:

(i) Non Refundable Bookings cannot be cancelled once it is booked. The amount will not be refunded, but guests will be eligible to redeem services at the specific lodges until 2 years from the booked date or transfer it to friends/ relatives or any other people by contacting HoneyGuide office (hello@honeyguideapps.com).

(ii) In case of Non- Refundable, the quoted price will be marked just as the sum total of all the accumulated costs as marked by the HoneyGuide Partners.

(iii) 100% of the quoted price has to be paid to confirm the Non-refundable bookings.

For Flights Booking, the above criteria will not be applicable. The Policies and payment criteria as laid by the Airlines has to be followed and Honeyguide will not be responsible for any transaction between Airlines and the Guest.

For Guided Treks:

The Guest has to pay 100% of the quoted price to book a Guided Trek. The payment is refundable as per the Refund Policy. In case of no show without any prior information, the credit card will be charged 2 days after the trip completion date.

3. Payouts#

3.1 In order to receive a Payout you must have a valid Payout Method linked to your HoneyGuide Account. HoneyGuide Payments will generally initiate Payouts to your selected Payout Method in the following way:

HoneyGuide Partner- Type — Payout Schedule

Lodge Owners (Accommodation Booking)

• Refundable Booking — If Guest picks an option to pay directly at the facility: Check out date of the respective Guest during the trek.
• Non Refundable Booking — If Guest picks an option to pay to HoneyGuide: End of the month after trip completion. Eg. if the stay date was Feb 26, the payout can be expected on March 31.

Airlines (Flight Booking)

• Refundable/Non-refundable Booking — Direct payment to the respect Airlines at the time of booking

Trek Leaders (Guided Trek Booking)

• Permit Cost — 1 month before the Trek Start Date
• Miscellaneous Transport Cost — 1 month before the Trek Start Date
• Airport Transfer Cost — 1 week before the Trek Start Date
• Petty Cash expenses during the trek — 1 week before the Trek Start Date
• Lunch cost during the trek — 1 week before the Trek Start Date
• Porter Booking — 1 week before the Trek Start Date
• First Aid Kit — 1 week before the Trek Start Date
• Daily Wages (25%) — 1 week before the Trek Start Date
• Daily Wages (75%) — After Trek Completion

The time it takes to receive Payouts once released by HoneyGuide may depend upon the Payout Method you select. HoneyGuide may delay or cancel any Payout for purposes of preventing unlawful activity or fraud, risk assessment, security, or investigation.

3.2 Your Payout for a booking will be the Listing Fee less applicable HoneyGuide Partner Fees and Taxes as mentioned in Service Fees, Cancellation and Refund Policy.

3.3 HoneyGuide will remit your Payouts in your currency of choice, depending upon your selections via the HoneyGuide Platform. If the currency of your Listing Fee at the time of booking is different from your selected Payout currency when we initiate your Payout, we will apply the Base Exchange Rate to your Payout.

3.4 For compliance or operational reasons, HoneyGuide may limit the value of each individual Payout. If you are due an amount above that limit, HoneyGuide may initiate a series of Payouts (potentially over multiple days) in order to provide your full payout amount.