Cancellation and Refund Policy

1. Service Fees and Other Fees#

HoneyGuide collects the Service Fees charged by HoneyGuide pursuant to the HoneyGuide Terms. Where applicable, HoneyGuide may also collect Taxes (such as VAT in Europe) in respect of the HoneyGuide Partner Fees. HoneyGuide deducts the HoneyGuide Partner Fees from the Listing Fees before remitting the Payout to the HoneyGuide Partner as described in these Payments Terms. Guest Fees are included in the Total Fees collected by HoneyGuide Payments.

Services — Service Fees

• Accommodation/ Lodges — Between 15% of the Listing Price
• Porters — 6% to 8% of the Listing Price
• Guided Treks — 8% to 10% of the Listing Price

2. Cancellations and Refunds#

2.1 If a Guest cancels a confirmed booking, HoneyGuide will refund the amount of the Total Fees due to the Guest pursuant to the Listing’s cancellation policy and as otherwise in accordance with the HoneyGuide’s Refund Policy (In case of Refundable Payments) as follows:

Cancellations and Refunds

Accommodation Booking

• Prior to ‘7 days before trek date’ — Full Refund
• Within 7 days before trek date — No Refund

Flight Booking

• As per Airlines Policy

Guided Trek Booking

• Prior to ‘60 days before trek date’ — Full Refund
• Between ‘30-60 days before trek date’ — 50% Refund
• Within 30 days before trek date — No Refund

2.2 Non - Refundable Payments are not subject to cancellation or refund. Guest cannot cancel a confirmed booking in case of Non - Refundable Payments.

2.3 If a HoneyGuide Partner cancels a confirmed booking, HoneyGuide Payments will provide the Guest a full refund of the Total Fees within a commercially reasonable time of the cancellation. In some instances, HoneyGuide may allow the Guest to apply the refund to a new booking, in which case HoneyGuide will credit the amount against the Guest’s subsequent booking at the Guest’s direction.

2.4 If, as a HoneyGuide Partner, you cancel a confirmed booking, you agree that HoneyGuide may collect any cancellation fees imposed pursuant to the HoneyGuide Terms. In these instances, HoneyGuide will treat your cancellation as a payment authorization.

2.5 If a HoneyGuide Partner modifies or cancels Guided Trek, or other HoneyGuide Partner Service, HoneyGuide will provide Guests a refund in accordance with the HoneyGuide Terms.

2.6 All refunds may be subject to the HoneyGuide Terms, Refund Policy and case by case examination of the unavoidable situation generally accepted by law (e.g. Death of a member, natural calamity, etc). If a Guest or HoneyGuide decides for any reason to cancel a confirmed booking pursuant to the HoneyGuide Terms, Guest Refund Policy, you agree that HoneyGuide will not have any liability for such cancellations or refunds aside from its obligations to remit refunds or Payouts pursuant to these Payments Terms.

2.7 If, as a HoneyGuide Partner, your Guest cancels a confirmed booking or HoneyGuide decides that it is necessary to cancel a confirmed booking, and HoneyGuide issues a refund to the Guest in accordance with the applicable policies, you agree that in the event you have already been paid, HoneyGuide will be entitled to recover the amount of any such refund from you, including by subtracting such refund amount out from any future Payouts due to you.

3. Taxes#

3.1 In any jurisdiction where HoneyGuide facilitates Collection and Remittance pursuant to the HoneyGuide Terms, you hereby instruct and authorize HoneyGuide Payments to collect Occupancy Taxes from Guests on the HoneyGuide Partner’s behalf at the time the Listing Fees are collected, and to remit such Occupancy Taxes to the Tax Authority. The amount of Occupancy Taxes, if any, collected and remitted by HoneyGuide Payments will be visible to and separately stated to both Guests and HoneyGuide Partners on their respective transaction documents. You expressly agree to release, defend, indemnify, and hold HoneyGuide Payments and its affiliates and subsidiaries, and their officers, directors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, debts, obligations, and expenses, including, without limitation, reasonable legal and/or accounting fees, arising out of or in any way related to Occupancy Taxes, including, without limitation, the applicability of, calculation, collection or remittance of Occupancy Taxes in any amount or at all as to your transactions or Accommodations.

3.2 You agree that any claim or cause of action relating to HoneyGuide Payments’ facilitation of Collection and Remittance shall not extend to any supplier or vendor that may be used by HoneyGuide in connection with facilitation of Collection and Remittance of Occupancy Taxes, if any. Guests and HoneyGuide Partners agree that we may seek additional amounts from you in the event that the Taxes collected and/or remitted are insufficient to fully discharge your obligations to the Tax Authority, and agree that your sole remedy for Occupancy Taxes collected is a refund of Occupancy Taxes collected by HoneyGuide from the applicable Tax Authority in accordance with applicable procedures set by that Tax Authority.